Telemedicine Policy & Disclosures

A telemedicine visit at Dr. Rizvi Wound Care is a real-time, two-way video and audio consultation between you and Dr. Hina Rizvi, M.D, C.W.S. We do not use store-and-forward photographs alone, asynchronous text-only messaging, or audio-only calls as a substitute for a clinical visit, except where the standard of care explicitly allows it.

Your treating physician is Dr. Hina Rizvi, M.D, C.W.S, a Texas-licensed physician and Board Certified Wound Care Specialist. Her Texas medical license is on file with the Texas Medical Board and the license number is available on request and on every prescription she signs.

At the start of each telemedicine visit we verify your identity and your physical location. You will be asked to confirm your name, date of birth, and the address where you are located. If we cannot verify you with reasonable confidence, we will reschedule the visit in person.

The standard of care during a telemedicine visit is the same as during an in-office visit. Dr. Hina Rizvi will take a history, review the wound and surrounding skin on video, review any photographs you upload securely, review your medications and prior records, and document the encounter in your chart. If a video evaluation is not enough to meet the standard of care, we will ask you to come in to the clinic.

Telemedicine works well for stable wounds, follow-ups, medication adjustments, second opinions, and many new-patient consultations. It is not appropriate for:

• Acute infections, sepsis, or rapidly worsening wounds.
• Visits that require sharp debridement, biopsy, or other in-person procedures.
• Wounds where measurement, palpation, or sensory testing is essential to safe care that day.
• Initial evaluation of a wound that may have an underlying vascular or surgical cause that needs hands-on examination.

When we identify a limit during a visit, we will tell you, finish what we can safely do by video, and either schedule you for an in-person visit or refer you to the right setting (clinic, hospital, or emergency department).

Before your first telemedicine visit you will sign a written informed consent for telemedicine. The consent explains:

• What telemedicine is and how it differs from an in-office visit.
• The benefits and risks, including the risk that technical issues may interrupt the visit.
• Your right to refuse telemedicine and choose an in-office visit instead, at any time, without affecting your care.
• How we protect your information and how we document the visit.

You can revoke the consent in writing at any time.

We use a HIPAA-compliant telemedicine platform with encryption in transit and at rest, identity verification, and access controls. Visits are documented in your chart the same way as in-office visits. We do not record audio or video unless we have your written consent.

Some insurance plans cover telehealth visits and some do not. Coverage rules change at the federal and plan level. Please call the office before your visit and our front desk will verify what your plan covers.

If you are uninsured or self-paying, you have the right to a written Good Faith Estimate before the visit. See our Good Faith Estimate notice and our Insurance & Billing page for more on coverage and disputes.

Telemedicine is not for emergencies. If you are experiencing a medical emergency, including chest pain, difficulty breathing, sudden weakness, signs of stroke, severe bleeding, signs of severe infection, or any other condition that needs immediate attention, call 911 or go to the nearest emergency department.

During a telemedicine visit we will ask the address where you are physically located. If a medical emergency occurs during the visit, we will activate local emergency services to that address. After the emergency is handled, we will follow up with you and your other treating providers to coordinate continued wound care.

Dr. Hina Rizvi can prescribe non-controlled medications during a telemedicine visit when the standard of care supports it. Common examples in wound care include topical antimicrobials, oral antibiotics, compression orders, and dressing-supply prescriptions.

For controlled substances, Texas law (House Bill 2174 and related rules) places limits on prescribing during telemedicine. As a general matter, we do not prescribe Schedule II controlled substances by telemedicine and we follow the federal and Texas rules in effect at the time of your visit for any other controlled substance. If a controlled substance is appropriate for your care, we will discuss in-person options.

Under Texas law, Dr. Hina Rizvi is licensed to provide care to patients physically located in Texas at the time of the visit. We confirm your location at the start of every telemedicine visit. If you are physically outside Texas, we may not be able to provide the visit; in that case we will reschedule for when you return to Texas, or coordinate care with a clinician licensed in your current state.

• Schedule: call us at 972-491-1200 or email Info@DrRizviWoundCare.com
  Compose email

  • Default mail app
  • Gmail
  • Outlook
  • Yahoo Mail
  • Copy email
  .
• Cancel or reschedule: please give us at least 24 hours' notice when you can, so we can offer the slot to another patient.
• What you receive: a secure visit link by email or text, an intake link if you are a new patient, and a separate consent form before the first visit.

For your privacy and the quality of the visit, please be:

• In a private location where you can speak openly without being overheard.
• On a stable internet connection (Wi-Fi or strong cellular).
• In a well-lit room so we can see the wound clearly.
• Seated, with the wound site accessible and any dressings ready to remove or replace.
• Within reach of a glass of water, and any medications you want to ask about.

If you are unable to be in private during the visit, please tell us so we can plan accordingly.

You can join a visit from a phone, tablet, or computer. We recommend a recent version of Safari, Chrome, Firefox, or Edge, with camera and microphone permission allowed. The visit link works in most modern browsers without an app install. If you would like a quick test connection before your first visit, the front desk can set one up.

If the video disconnects during the visit, please rejoin using the same link. If you cannot reconnect within a few minutes, Dr. Hina Rizvi will call you at the phone number on your chart. If we still cannot reach you, we will leave a voicemail and the front desk will call to reschedule. You will not be billed for the visit if it is interrupted before a meaningful clinical encounter occurred.

• Texas Medical Board telemedicine rules: 22 Texas Administrative Code Chapter 174.
• Texas telemedicine and telehealth statute: Texas Occupations Code Chapter 111.
• HHS OCR HIPAA telehealth guidance: hhs.gov/hipaa/telehealth.
• Federal No Surprises Act and Good Faith Estimate: cms.gov/nosurprises.
• Texas Department of Insurance: tdi.texas.gov.