Non-Discrimination & Accessibility Notice

Dr. Rizvi Wound Care does not exclude people, deny benefits, or treat people differently because of their race, color, national origin, age, disability, or sex. This applies to every part of our practice, including how we welcome patients, schedule visits, communicate, treat wounds, refer to other providers, and bill for care.

This notice is provided in compliance with Section 1557 of the Patient Protection and Affordable Care Act and the Department of Health and Human Services regulations at 45 CFR Part 92.

We serve all people equally, including without limitation on the basis of:

• Race, color, ethnicity, ancestry, citizenship, and national origin (including limited English proficiency).
• Age.
• Disability, including physical, mental, intellectual, and sensory disabilities.
• Sex, including pregnancy, childbirth, and related conditions.
• Sex stereotypes, sex characteristics (including intersex traits), sexual orientation, and gender identity.
• Religion and creed.
• Marital status, family status, or veteran status.
• Source of payment, including Medicare, Medicaid, and self-pay status.

The 2024 final rule under Section 1557 makes explicit that discrimination on the basis of sex includes sex stereotypes, sex characteristics, sexual orientation, gender identity, and pregnancy or related conditions.

If you have a disability, we provide free aids and services to help us communicate effectively with you, including:

• Qualified sign-language interpreters for in-person and telemedicine visits.
• Written information in alternate formats, including large print, accessible electronic formats, and audio.
• Assistance reading or completing forms.
• Visual or hearing accommodations during your visit.
• Service-animal access in every part of our office that is open to patients.

See our Accessibility Statement below for how we make this website usable with assistive technology.

If your primary language is not English, we provide free language assistance, including:

• Qualified interpreters during your visit, including over the phone.
• Translation of important written materials.
• Help completing forms in your preferred language.

Dr. Hina Rizvi and members of our care team also speak English, Hindi, Spanish directly. Multilingual notices appear at the bottom of this page.

You can ask for help in any of these ways:

• Tell the front desk when you arrive or when you call.
• Tell our scheduler when you book your appointment so we can have an interpreter ready.
• Email or call our Civil Rights Coordinator using the contact below.

We will not charge you for an interpreter or for written materials in a different format. We will not delay your care because you asked for help.

If you believe we have not provided these services or have discriminated against you in another way, you can file a grievance with our Civil Rights Coordinator. We will not retaliate against you, refuse to see you, or change the care we provide because you filed a grievance.

How and When to File

• You can file a grievance in person, by mail, by phone, or by email.
• Please file your grievance within 60 days of the event you are reporting, when possible. We may extend this if there is good cause.
• Our Civil Rights Coordinator is available to help you file the grievance, including writing it down for you and reading it back.
• Tell us as much as you can: what happened, when, where, who was involved, and what you would like us to do.

What Happens After You File

• We will acknowledge your grievance in writing as soon as reasonably practicable.
• We will investigate, including talking with you and the people involved, and give you a written decision in a reasonable time.
• If your grievance is complex, we may need more time and will tell you why.

If you disagree with our written decision, you can ask us to review it. Send your appeal to the Civil Rights Coordinator within 30 days of receiving our decision. Tell us why you disagree and what you would like the outcome to be. Dr. Hina Rizvi will review the appeal and respond in writing in a reasonable time.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. You do not have to file an internal grievance with us first.

• Online: ocrportal.hhs.gov
• Complaint forms: hhs.gov/ocr/office/file
• By mail (Texas Region VI office): Office for Civil Rights, U.S. Department of Health and Human Services, 1301 Young Street, Suite 1100, Dallas, TX 75202
• By mail (Headquarters): U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
• By phone: 1-800-368-1019 (TTY: 1-800-537-7697)

You generally have 180 days from the date of the alleged discrimination to file with OCR.

Free language assistance and free aids for people with disabilities are available. Tell any team member, or call us at 972-491-1200.

Dr. Rizvi Wound Care is committed to making this website usable by everyone, including people with disabilities. We design, build, and maintain the site with accessibility in mind, and we treat reports of barriers as priority fixes.

Our patients include people with vision, hearing, motor, and cognitive disabilities, and people who use screen readers, screen magnifiers, switch access, voice control, and braille displays. We aim for the site to work reliably with all of them.

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard recognized by the U.S. Department of Justice for compliance with Title III of the Americans with Disabilities Act.
• Section 504 of the Rehabilitation Act — we receive federal financial assistance through Medicare, so the Department of Health and Human Services Section 504 regulations also apply.
• Section 508 of the Rehabilitation Act — for any documents we publish for public download, we use the Section 508 baseline.
• Section 1557 of the Affordable Care Act — for free aids, services, and language assistance, see the sections above on this page.

This website is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some parts of the site do not yet fully meet the standard. We are aware of these gaps and are actively working to close them. The roadmap section below lists what we are working on now.

We periodically test the site with automated tools and review reported barriers as we hear about them. If something is not working for you, please use the report link below and we will look into it.

We are aware of the federal compliance deadlines under the Department of Justice's 2024 Title II web rule (28 CFR Part 35) and the Department of Health and Human Services' 2024 Section 504 final rule: WCAG 2.1 Level AA applies to organizations with 15 or more employees on May 11, 2026 and to smaller organizations on May 10, 2027. Our practice is committed to meeting the standard well before the applicable deadline.

• Semantic HTML so assistive technology can describe pages clearly.
• Skip-to-content links and clear heading hierarchy on every page.
• Visible focus indicators on every interactive element.
• Keyboard support for every interactive feature; no part of the site requires a mouse.
• Alt text on every meaningful image; decorative images are marked so screen readers skip them.
• Color contrast that meets or exceeds the WCAG AA standard for normal and large text.
• Touch targets sized at least 44 × 44 pixels on phones and tablets.
• Forms with explicit labels, error messages connected to the field they describe, and a clear way to fix mistakes.
• Respect for the operating-system “reduce motion” setting; animations stop when the system requests it.
• Respect for the operating-system color-scheme preference (light or dark).
• Page text resizable up to 200% without loss of content or function.
• Pages designed to read in a single column at narrow widths so they work on phones and on screens magnified to 400%.

The site is tested with the following combinations and is expected to work with newer versions of each:

• VoiceOver on macOS Safari and iOS Safari.
• NVDA on Windows with Chrome and Firefox.
• JAWS on Windows with Chrome and Edge.
• TalkBack on Android Chrome.
• Voice Control on macOS and iOS.
• Browser zoom and OS-level magnification at 200% and 400%.

If you use a different combination and run into trouble, please tell us — we use real reports to expand our test matrix.

Accessibility is not just a website topic. In the clinic and on telemedicine visits we provide:

• Qualified sign-language interpreters at no cost to you.
• Alternative formats of intake forms, consent forms, and after-visit summaries (large print, accessible PDF, audio, or read aloud by a team member).
• Help completing forms over the phone or in person if reading or writing is difficult.
• Service-animal access in every part of our office that is open to patients.
• Wheelchair-accessible exam rooms, restroom, and parking.
• Telemedicine visits with captioning support if you ask in advance.

See the language-assistance and auxiliary-aids sections above for the languages we serve and for free language assistance.

If you would like a clinic document in a different format, tell us how you would like to receive it:

• Large print (we can match a specific point size if you tell us).
• Accessible PDF that works with a screen reader.
• Audio (we will read it to you in person, on the phone, or as a recording).
• Plain-language summary.
• Translated version (Spanish or another language we can arrange).

We will send the document as soon as we reasonably can.

If you find a part of this website that is not accessible, please tell us. Include as much of the following as you can:

• The page address (URL) where you ran into the problem.
• What you were trying to do.
• What went wrong.
• Your browser and version (for example, Safari 17 on macOS 14).
• The assistive technology you were using, if any.
• How we can reach you to follow up.

We will acknowledge accessibility reports as soon as we reasonably can and either fix the issue or give you a reasonable timeline. For urgent issues affecting your ability to schedule or get care, please call us so we can help right away.

Some content on the site is provided by third parties:

• Federal and state government documents linked from our Resources page (HHS, OCR, TMB, eCFR, CMS). We do not control the accessibility of these documents and link to them only because they are authoritative sources.
• Insurance carrier and hospital pages linked from our insurance and team pages.
• Embedded video. We caption every video we publish ourselves; videos hosted by other organizations may not be captioned.

If a third-party document is hard for you to use, contact us and we will help by reading it to you or by giving you the same information in a format that works for you.

We are working on the following accessibility improvements right now:

• Expanding our manual screen-reader test matrix to cover every public page.
• Replacing legacy PDFs in our Resources library with accessible HTML where possible.
• Adding plain-language summaries to long legal pages.
• Captioning every video on the site, including older content.
• Reviewing color contrast on every page after design changes.

If you would like to suggest a priority for this list, tell us using the report-a-barrier link above.

We may update this notice. The most recent effective date is shown at the top. The current notice is always available at https://www.drrizviwoundcare.com/non-discrimination.

For questions about this notice or to ask for help, contact our Civil Rights Coordinator:

This notice is provided in compliance with Section 1557 of the Patient Protection and Affordable Care Act (45 CFR Part 92), the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and applicable Department of Justice and HHS regulations. It supplements, and does not replace, our Notice of Privacy Practices, our Good Faith Estimate notice, and our Terms of Use.